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Hertz Global Holdings is headquartered in Estero, Florida, where hundreds of corporate executives and staff work in a state-of-the-art facility that opened in 2015.
Dave Breitenstein/The News-Press

Employee complaints have parked Hertz on a list of “The Worst Companies to Work For.”

Hertz Global Holdings Inc., which operates the Hertz, Dollar and Thrifty rental car brands, ranks as the eighth worst company to work for — out of 19 — on a list generated by 24/7 Wall St., an online financial news and opinion company.

The rankings are based on 24/7 Wall St.’s analysis of employee reviews posted on jobs and career website Glassdoor. To be considered, a company needed at least 1,000 reviews on Glassdoor.com and must have been operating in and headquartered in the U.S.

Employees on Glassdoor gave Hertz, based in Estero, an overall rating of 2.5 out of 5 (5 being the best). In comparison, rental car competitor Enterprise Holdings earned a 3.4 from its workers.

MOREHertz Global reports worse results than analysts expected for the first quarter

Two out of every three employees at Hertz also said they would not recommend a job at the company to a friend on Glassdoor. 

Complaints include inconsistent or late hours, low pay and inattentive management. A recent post on Glassdoor states: “A lot of bureaucracy often slows down the wheels of progress. The threat of layoffs cycles through every 6 months.”

In late April, Hertz reported 24 layoffs, including 19 at its headquarters at Williams Road and U.S. 41.

There are more than 3,400 reviews for Hertz on Glassdoor. Reviews often include pros and cons. Some of the pros mentioned by workers include great benefits and vacation time, and opportunities to move up.

MORE: Hertz reports 24 layoffs, including 19 at headquarters in Estero

24/7 Wall St. has published The Worst Companies to Work For list for six years in a row.

Landing at No. 1 this year was Alorica, based in Irvine, California. The company provides customer support for large companies that prefer to outsource those services and has a call center in Gateway, near Southwest Florida International Airport. 

The report suggests the challenge of dealing with irate customers could explain the high level of dissatisfaction among Alorica’s employees, as well as the low pay earned by call center employees — an average of less than $10 an hour. 

While they are not headquartered here, other companies making The Worst Companies to Work For list have locations in Southwest Florida including Jo-Ann Fabric & Craft Stores, The Children’s Place, L.A. Fitness, The Fresh Market and Brookdale Senior Living. 

Scott Dobroski, a Glassdoor spokesman, said a positive company culture, good career opportunities and trust in senior management tend to lead to more positive reviews.

Most of the CEOs of the 19 companies on the list had a worse than 40 percent approval rating. Hertz’s CEO Kathryn Marinello has a rating of 43 percent. 

MORE: Hertz’ new CEO outlines priorities for turnaround

Also, the most commonly reported annual compensation on Glassdoor for nearly all of the companies on the list is lower than the national average of $49,630.

Glassdoor and others have concluded through research that there is a relationship between happy employees and successful businesses because happy employees often lead to happier customers.

“We know that when employees are engaged and more satisfied in their work, that can lead to greater productivity, greater collaboration and greater creativity,” Dobroski said. “When employees embody some of those attributes, they trickle down to their customer base.”

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“The Worst Companies to Work For,” according to 24/7 Wall St.

  • 1. Alorica — Rating: 2.3
  • 2. Kraft Heinz Company — Rating: 2.4
  • 3. CompuCom — Rating: 2.4
  • 4. The Fresh Market — Rating: 2.4
  • 5. Sears Holdings — Rating: 2.5
  • 6. Dish — Rating: 2.5
  • 7. Forever 21 — Rating: 2.5
  • 8. Hertz — Rating: 2.5
  • 9. Rent-A-Center — Rating: 2.5
  • 10. Xerox — Rating: 2.6
  • 11. Dillard’s — Rating: 2.6 
  • 12. Brookdale Senior Living — Rating: 2.6
  • 13. Teleperformance — Rating: 2.6
  • 14. L.A. Fitness — Rating: 2.6 
  • 15. The Children’s Place — Rating: 2.6
  • 16. Genesis Healthcare System — Rating: 2.6
  • 17. Frontier Communications — Rating: 2.6
  • 18. Jo-Ann Stores — Rating: 2.6 
  • 19. RGIS — Rating: 2.6

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