Guild Mortgage Reverse Mortgage Review 2026

Guild Mortgage is one of the largest mortgage lenders in the country. But unlike many on that list, it also offers a full suite of reverse mortgage products.

CNBC Select likes that Guild ranks above average on J.D. Power’s customer service surveys and that it has physical locations, a rarity in the reverse mortgage space. Additionally, Guild offers a second reverse mortgage product that provides borrowers with a smaller loan amount.

However, it does not offer weekend hours for the customer service phone line and does not lend in New York. Read on for our full review of Guild’s reverse mortgage products.

Guild Mortgage offers reverse mortgages in 49 states and Washington D.C. Flex Payment is the title of Guild’s suite of reverse mortgage products.

Flex Payment HECM for purchasing

The Federal Housing Administration (FHA) backs all home equity conversion mortgages (HECM). Guild’s Flex Payment HECM for purchasing is a reverse mortgage for those who are buying a home.

• Loan limit: $1.2 million
• Disbursement options: Lump sum payment or line of credit
• Rates: Fixed or adjustable
• Fees: Lenders typically charge a monthly fee of $30 to $35
• Insurance: Annual mortgage insurance premium of 0.50% of the outstanding loan balance.
• Age limit: 62 and older

Flex Payment HECM for refinancing

Guild’s Flex Payment HECM for refinancing can be used to refinance an existing home loan.

• Loan limit: $1.2 million
• Rates: Fixed or adjustable
• Disbursement options: Lump sum payment or line of credit
• Fees: Lenders typically charge a monthly fee of $30 to $35
• Insurance: Annual mortgage insurance premium of 0.50% of the outstanding loan balance.
• Age limit: 62 and older

Flex Payment jumbo reverse mortgage

Guild offers a jumbo loan product for those with a high-value home who need to borrow more than the government will back.

• Loan maximum: $4 million
• Rates: Fixed or adjustable
• Disbursement options: Lump sum payment or line of credit
• Insurance: Guild does not charge a mortgage insurance premium on this product
• Age limit: 55 and older

HomeSafe second mortgage

Guild offers a second mortgage product up to $500,000.

• Loan maximum: $500,000
• Fees: Guild does not charge monthly fees on this product
• Distribution method and rate: Lump sum, fixed-rate
• Age limit: 55 and older

Here are the requirements for Guild Mortgage’s reverse mortgage products. Guild Mortgage does not provide any information about its minimum equity threshold online.

• Age minimum: 62 for HECM and all products in Texas; 55 for non-HECM products
• Credit requirements: None
• Minimum home equity: Typically, reverse mortgage lenders require 50% equity. Guild does not post its minimum online.
• Debt: Can’t be behind on any federal debt payments, including student loans; must be up-to-date on mortgage payments if taking out the second mortgage product
• Property: The loan must be taken out against your primary residence, which is maintained to U.S. Department of Housing and Urban Development standards
• Other requirements: Counseling from a HUD-approved reverse mortgage counselor for all HECM loans in all states; counseling for other types of mortgages is required in most states.

Guild Mortgage ranked above average on J.D. Power’s 2025 mortgage servicer and mortgage origination customer satisfaction surveys and came in second in the servicer surveys. Guild also received an A+ from the Better Business Bureau.

Guild has hundreds of retail locations, but its customer service phone line is limited to weekdays — many of its competitors have weekend hours. Customers can call 800.971.3864 from Monday through Friday, 8 a.m. PT/11 a.m. ET to 5 p.m. PT/8 p.m. ET.

It also has an easy-to-use website with a customer portal and robust information about its loans and rates.

Here’s how Guild Mortgage stands up to two major players in the reverse mortgage market.

Guild Mortgage vs. Longbridge

Guild Mortgage and Longbridge Financial both offer HECMs, jumbo reverse mortgages, and second reverse mortgages. Additionally, both have stellar customer service records, though neither offers weekend customer service hours. The difference between the two comes down to availability, business focus, and in-person vs. online offerings.

While Guild Mortgage offers a full suite of mortgage products, Longbridge Financial specifically focuses on reverse mortgages. Longbridge is also available in all 50 states. However, Longbridge doesn’t have in-person locations.

Guild Mortgage vs. Fairway Mortgage Corporation

Guild and Fairway have a lot in common: Unlike many reverse mortgage lenders, both offer a full suite of mortgage products. They also offer a robust selection of reverse mortgage products, including HECMs, jumbo mortgages, and second reverse mortgages.

But when it comes to speed, Fairway takes the cake: It claims to close in as little as 17 days, much shorter than the typical one to two months most lenders take.

Guild Mortgage, however, ranks higher on J.D. Power’s customer satisfaction surveys.

To apply for a Guild reverse mortgage, fill out an inquiry form on their website. A loan officer will contact you to begin the process.

Next, you need to complete a session with an HUD-approved housing counselor, like with all reverse mortgages.

To complete the application, you’ll need a portfolio of financial documents, information about your home, and identification. Here are some of the most common documents lenders typically require:

• Photo ID
• Social Security number
• Deed
• Mortgage statements
• Proof of property tax payments
• Proof of insurance and maintenance documents
• Other

The lender will conduct an appraisal and a title search, which will be included in the closing costs.

Guild Mortgage is a great choice for reverse mortgage borrowers seeking a lender with extensive experience in financing various types of home loans and a record of excellent customer service.

This is also a great option for those looking for a second reverse mortgage instead of a more common purchase or refinance reverse mortgage.

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